Client confusion

Client confusion

first_imgThe occasional articles by the Legal Ombudsman should give us all cause for concern. Historically we have, in these articles, had our clients described as ‘customers’ or ‘consumers’. Even the lay members of the ombudsman service ought to know that it is shopkeepers who have customers and regional or national markets which have consumers. Professional people have clients. Peter Ryder, Middlewich, Cheshirelast_img

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